Metabay Studio Privacy Policy

1. Collection of Information

1.1 Information you provide to us

We may collect personal data which you provide to us, including but not limited to your name, email address, telephone number, company details, and any other personal information that you voluntarily provide when filling in enquiry forms on our Site, corresponding with us by email or phone, or otherwise engaging with us. This includes instances where you:

• Submit an enquiry form on our Site;
• Contact us for support or assistance;
• Respond to surveys or feedback requests.

1.2 Information we collect automatically

When you access our Site, we may automatically collect certain technical information including the Internet Protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also collect information about your visit, such as the Uniform Resource Locators (URLs) of pages visited, clickstream data to, through, and from our Site (including date and time), content viewed, search terms, page response times, download errors, length of visits, page interaction data (such as clicks, scrolling, and mouse movements), methods used to navigate away from pages, and any phone number used to contact us.

1.3 Retention of data

We only retain personal data for as long as it is necessary to fulfill the purposes for which it was collected. Data may be archived for as long as the purpose for which the data was used continues to exist.

2. Use of Information

2.1 Purposes of use

We may use the personal data we hold about you for the following purposes:

• To provide, improve and develop our services;
• To design, research, and introduce new features, services, or products;
• To present content on our Site in the most effective manner for you and the device you use;
• To communicate with you, respond to your enquiries, and provide you with requested support;
• To provide you with alerts, updates, promotional material, or other information you have requested or consented to receive;
• To comply with applicable legal requirements, regulations, or proceedings;
• To pursue our legitimate business interests, including internal record keeping and administrative purposes;
• For direct marketing purposes, subject to your consent (see Clause 2.2 below);
• For purposes directly related to or incidental to the above.

2.2 Direct marketing

We may use your personal data for the purpose of direct marketing, which means offering or advertising products or services by sending relevant information directly to you. We will only do so with your specific consent, and you may withdraw your consent at any time. For this purpose:

• The personal data used will be data you have provided to us or data collected under Clause 1.1;
• The relevant information will typically be sent by you by email;
• You may opt out at any time by following the unsubscribe instructions in our communications, after which we will cease to send you direct marketing materials.

3. Disclosure of Information

We will treat your personal data as confidential. However, you agree that we may share your personal data with the following parties:

• Any member of our group, including subsidiaries, our ultimate holding company and its subsidiaries;
• Our officers, employees, agents, advisors, auditors, contractors, service providers, and business partners who require such data to assist in our operations or services;
• Our affiliates and counterparties (on a need-to-know basis only);
• Persons under a duty of confidentiality to us;
• Parties to whom we are required to make disclosures under applicable laws and regulations;
• Actual or proposed transferees of our business, operations, or a substantial part thereof.

4. Cookies

4.1 Use of cookies

Our Site uses cookies to distinguish you from other users. This enables us to provide you with a good browsing experience and helps us improve our Site.

4.2 Nature of cookies

A cookie is a small file containing letters and numbers that we store on your browser or your device. Cookies store information which can be retrieved when you return to our Site. We use both persistent cookies and session cookies.

4.3 Types of cookies

We use strictly necessary cookies required for the operation of our Site. These include cookies that allow you to log into secure areas or make use of certain Site features. We may also use third-party analytics cookies to evaluate the performance of our Site and to provide content more relevant to your interests.

4.4 Management of cookies

You may block cookies by adjusting your browser settings. However, please note that blocking cookies may impact the functionality of our Site.

5. Third-Party Sites

Our Site may contain links to third-party websites over which we have no control. If you follow a link to such websites, please note that they have their own privacy practices and policies. We are not responsible or liable for these third-party practices and strongly encourage you to review their privacy policies.

6. Security

We take the security of your personal data seriously. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using TLS/SSL technology. Where you have chosen a password to access certain parts of the Site, you are responsible for keeping this password confidential. Access to personal data is restricted to employees, contractors, and service providers on a need-to-know basis, and such persons are bound by confidentiality obligations. While we implement appropriate measures to protect your data, please note that transmission of information via the Internet is not completely secure and is at your own risk.

7. Data Transfers

The personal data we collect from you may be transferred to and stored outside Singapore. It may also be processed by personnel operating outside Singapore as set out in Clause 3. By submitting your personal data, you agree to such transfers, storage, or processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Your Rights

You have the right to:

• Ascertain whether we hold personal data about you;
• Request access to any personal data we hold about you;
• Require us to correct any errors or inaccuracies in your personal data.

Any such requests may be subject to a reasonable administrative fee to cover our costs in complying with your request.

9. Changes to This Policy

We may amend this Privacy Policy from time to time by posting the updated version on our Site. By continuing to use our Site after such amendments, you agree to be bound by the revised Privacy Policy.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes relating to this Policy will be subject to the exclusive jurisdiction of the courts of Singapore.